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Title	KEY ONLINE HARM CASES POINTED OUT BY COUNSELORS
Date	2025-04-08	Read	3989
KEY ONLINE HARM CASES POINTED OUT BY COUNSELORS A consultation casebook on cyber financial crimes, rights infringement, and others has been released. A casebook has been published, compiling key consultations from the Online Harm 365 Center that provides one-on-one in-depth consultation and follow-up management on various online harm cases. The Korea Communications Commission (KCC, Chairperson Lee Jinsook) and the Korea Association for ICT Promotion (KAIT, President Yoo Young-sang) released the “2024 Online Harm Consultation Casebook” on the 31st, organizing and selecting 60 key online harm cases reported to the Online Harm 365 Center over the past year. The casebook, which was published to support user harm prevention and a swift response, carefully selected and organized 3,856 cases reported in 2024 into 60 categories by report frequency and severity. The casebook includes actual harm cases, prevention guidelines, and response strategies for the eight sectors listed below: ▲ Goods and services ▲ Communications ▲ Content ▲ Infringement of rights ▲ Cyber financial crime ▲ Illegal harmful content ▲ Digital sex crimes ▲ Cyberbullying Notably, this year’s casebook contains more real-life cases, as the center’s counselors who provide consultation to the public participated in the casebook publication. In detail, the casebook includes ▲actual consultation content ▲response guidelines ▲consultation results ▲relevant laws and precedents. It also provides information on the operation status of the center, how to apply for consultation, statistics on the 2024 consultation reporting and processing, and user feedback. Anyone can conveniently download the “2024 Online Harm Consultation Casebook” from the Notices menu of the 365 Center website (www.helpos.kr). Director General of the KCC Consumer Policy Bureau Shin Young-kyu stated, “The KCC hopes this casebook will practically help people understand and swiftly resolve various online harm cases.” He encouraged people to actively seek help from the 365 Center if there is any inconvenience or harm when using online services. Meanwhile, the Online Harm 365 Center, which was launched in 2022, provides one-on-one consultation services on various online harms, offering appropriate response strategies and guiding users to relief agencies. The center is serving its role as a counselor for the people with its consultation number increasing by 113% (2.1 times) from 1,811 to 3,856. The KCC publishes a casebook that contains major consultation cases every year.
File	250331 (보도자료) 상담원이 꼽은 온라인 피해 주요 사례는.hwpx 250331 KEY ONLINE HARM CASES POINTED OUT BY COUNSELORS.docx

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